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Plugin issues
Start with the EQTrace user guide. If that doesn't cover it, email us your Q-SYS Designer version, Core model, and a screenshot of what you're seeing. A copy of the design file helps if you can share it.
License codes
Your code is emailed right after checkout. If it hasn't arrived, check spam, then email us with your order number and we'll resend it.
Orders and billing
For receipts, billing questions or anything about an order, email us with your order number.